Value Checkers is closed for the holidays!
But we will be back on Monday 4th January 2021

Terms And Conditions

Introduction

These terms and conditions should be carefully read as they set out your rights, obligations and govern the use of our services. By agreeing to use Value Checkers Ltd (hereby known as Value Checkers) services, you are agreeing to accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please contact us before any works commence.

Value Checkers Service Agreement

  1. The amount of time taken to inspect and repair a damaged item is only an estimate. This time is not guaranteed, and is dependent on the availability of parts and/or current workload.
  2. Value Checkers reserves the right to withhold your item until full payment has been received. If we have not received full payment, within 6 weeks from the original date of repair, you agree that we are authorised to dispose of your item to recover our costs.
  3. All items which have been deemed beyond economical repair will be valued according to the original items specifications on a like for like basis. If the items original specifications are no longer available then Value Checkers will recommend a suitable substitution.
  4. Value Checkers will endeavour to repair items using the original manufactures parts where available, however if this is not possible then high quality substitution parts may be used instead at our discretion.
  5. Once a settlement or a replacement has been agreed by us with your insurers, the original item then becomes the property of the Insurers and you may not have it returned. However items will be held for a further 7 days, should you wish to cancel the claim, before being destroyed or recycled securely.
  6. Value Checkers will store all hard drives and SSD’s for 14 days after which time they will be securely destroyed and a destruction certificate held on file for our records.
  7. A £15.00 delivery fee will be applicable to any customer requesting to have their hard drive or flash drive returned when an item has been deemed non repairable.
  8. Although unlikely, data loss may occur during the repair process. It is therefore essential that you back-up any files before the item is collected. Value Checkers will not be held responsible for any data loss that may occur.
  9. Please remove any accessories or peripherals, wherever possible, before the collection of the item. Unless you feel that they contribute to the reported fault, are included in an insurance claim, or you have been specifically requested to include them.
  10. A £15.00 delivery fee will be applicable to any customer requesting to have any cases, boxes, chargers, sim cards or any other items, accessories or peripherals returned when an item has been deemed non repairable.
  11. For purposes of collection and delivering items, we are required to pass on your name, address, email address and telephone number to the designated courier company. For further information please refer to our Privacy Policy.
  12. Value Checkers will update you via text message and/or email when your item has been inspected and we will be proceeding with a repair or a replacement. This notification constitutes your agreement to the item being repaired or replaced unless we are notified otherwise. It is your responsibility to notify us within 24hrs of receiving our update if you do not wish to proceed.
  13. Value Checkers will update you via text message and/or email when your item has been inspected. If you do not receive confirmation that we have received your item within 2 days of collection, you must inform us immediately so that we can investigate.
  14. Value Checkers will inform you via text message and/or email when your item has been repaired or replaced. Once we have confirmed a return address, the item will be dispatched from our premises via courier. If you have not received your item on the advised delivery day, or there is an issue with the delivery, you must contact us the same day so that we can investigate further.
  15. If after an investigation, the parcel appears to be missing or damaged in transit, you must co-operate with the couriers claim procedure in order for us to provide a settlement/replacement. We will deal with the claim on your behalf; however we may require proof of purchase or similar.
  16. Provided the claim we submit against the courier is successful, Value Checkers will provide you with a settlement or a like for like replacement (wherever possible) for your item. We will not cover you for replacement accessories/peripherals.
  17. When we return a repaired or a replacement item to you, you must check it over immediately on arrival. If you believe that the item has been damaged in transit, or you have any issues with the item, you must report this to us within 48hrs of the item being delivered. For items damaged in transit, you must co-operate with the couriers claim procedure in order for us to provide a settlement/replacement.
  18. Where an item has been sent to us in its original packaging, we will endeavour to return the item in the same original packaging where possible. If the packaging has been damaged in transit we may return an item in suitable alternative packaging of our choosing.
  19. During our inspection process, it may be necessary to removed damaged components from your item. Therefore it may not always be possible to return the damaged item to you in the condition it was collected in. By using our services, you agree not to hold Value Checkers responsible for the condition of any item returned to you unrepaired.

Complaints

We hope you are happy with the service that Value Checkers has provided. If however you are unhappy with any part of our service, complaints can be made the following ways.

By Telephone

Customer Service
01296 695 790

By Email
[email protected]

By Post

Complaints Department
Value Checkers Ltd
Unit 2
Midshires Business Park
Smeaton Close
Aylesbury
Bucks
HP19 8HL

Waranty

Value Checkers will place a warranty sticker or a tamper seal on every item for warranty and internal tracking procedures.

  1. All of our repair work is guaranteed for 12 months, this begins on the date that the item is dispatched from our premises, providing the Value Checkers warranty seal has not been tampered with or removed. This warranty is non-transferable or extendable.
  2. If previously agreed, Value Checkers will honour any remaining or additional Apple warranty, providing the Value Checkers warranty seal has not been tampered with, removed, or any of the terms in section (E) have been met. This warranty is non-transferable or extendable.
  3. Warranty repairs will only cover parts that have been replaced or repaired by Value Checkers. This means we will not repair faults under warranty that have been caused by physical damage or negligence on the part of the user. Value Checkers reserves the right to determine the cause of the fault.
  4. Warranty requests will be accepted if the issue relates to our original repair. If we examine your item and deem that the fault does not relate to our original repair, we reserve the right to charge the customer for parts, labour and return postage.
  5. Value Checkers warranty does not cover the following;s
    1. If the warranty seal is broken then all benefits under the guarantee will cease.
    2. Repairs not authorised by us or not undertaken by our appointed engineer.
    3. Faults relating to software or program errors.
    4. Unauthorised modifications to the equipment.
    5. Consumable or auxiliary items e.g. discs, leads, chargers, batteries or any accessories, peripherals or external hardware supplied with the equipment.
    6. Accidental, malicious or intentional damage to the equipment.
    7. Failure to comply with the manufacturer’s instructions for the care of the equipment.
    8. Faults relating to the installation of the equipment.
    9. Corrupted or conflicting software installed or as a result of a computer virus.
    10. Claims relating to maladjustment, incorrect configuration or setting of manual controls or programming.
    11. Damage caused by foreign objects or substances.
    12. Faults reported under the manufacturer’s warranty period or which relates to a manufacturing fault or recall.
    13. Claims arising from the interruption, surge or complete failure of the power supply however caused.
    14. Inadequate ventilation of the equipment.
    15. Claims arising as a result of normal wear and tear (e.g. batteries).
    16. Consequential loss of any type.
    17. Loss of any data or information.